Version 2026-07-12
These Terms of Service (“Terms”) govern your use of the TridentERP business management service and the https://tridenterp.com website (together, the “Service”), operated by TridentERP (“we”, “us”, “our”). By creating an account — you confirm acceptance with a checkbox at registration, and we record the time and the version you accepted — or by using the Service, you agree to these Terms and to the Privacy Policy.
TridentERP provides business management tooling — finance and accounting, HR and payroll, projects and time tracking — organised in workspaces. A workspace belongs to the customer who created it; the customer controls who may join it and what its members may do through workspace roles and permissions.
You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. We recommend enabling two-factor authentication; administrator accounts are required to use it. Notify us immediately of any suspected unauthorised use of your account.
Data you or your workspace members enter into the Service (business records, employee data, documents) remains yours. You grant us the licence needed solely to operate, back up and support the Service. We process personal data in that content as your processor, as described in the Privacy Policy. You are responsible for having a lawful basis to process the personal data you bring into your workspace. We take nightly encrypted backups; they exist for disaster recovery and are not a substitute for your own exports.
Paid plans bill in advance per billing cycle and renew automatically until cancelled. You can cancel any time from your dashboard; the subscription then runs to the end of the paid period. Payments are handled by our payment providers — Stripe, Paddle or Lemon Squeezy, depending on your account — and are subject to their terms. Where a trial is offered, you will be notified before it converts to a paid subscription. We may change prices with reasonable advance notice; changes apply from your next billing cycle. Except where the law requires otherwise, fees already paid are non-refundable.
Some features use a large language model to read documents and draft suggestions (for example extracting receipts and bank statements, categorising transactions, drafting summaries). AI output can be wrong: it is provided as a starting point, not as fact, and you must review it before relying on it — particularly postings to your books. AI features are optional, may be subject to usage or cost limits, and document processing by the AI provider is described in the Privacy Policy. We may enable, change or withdraw individual AI features.
The Service is a software tool. Nothing it produces — reports, calculations, AI suggestions — constitutes accounting, tax or legal advice. You remain responsible for the correctness of your books, filings and compliance with the laws that apply to your business.
You agree not to:
The Service, its software and branding are and remain our property (or that of our licensors). These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your subscription is active.
We work to keep the Service available and secure, but do not warrant uninterrupted operation. We may perform maintenance, and we may modify features over time. For material reductions in functionality on paid plans we will give reasonable notice.
You may stop using the Service and delete your account at any time from your profile page. We may suspend or terminate accounts that materially breach these Terms, after notice where practicable. Upon termination of a workspace you may request an export of its data within 30 days; afterwards it is deleted in line with the retention periods in the Privacy Policy.
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential damages, loss of profits or loss of data, and our aggregate liability for claims arising out of the Service is limited to the amounts you paid for it in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
When we change these Terms we update the version number at the top of this page and, for significant changes, notify registered users by email or an in-app notice before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the law of our place of incorporation, unless mandatory consumer law provides otherwise. Questions about these Terms: [email protected].